FAQ

Delivery and Returns

CHRISTMAS 2019 DELIVERY
When is the last day for Ordering before Christmas?

The last day to order through our website before Christmas is Tuesday 17th December.

We will be using Royal Mail throughout December who advise sending post by the 18th, so last orders through our Online Shop will be one day earlier on Tuesday 17th December.

Any orders placed after this will be shipped as per the delivery Terms and Conditions listed below, but obviously we cannot guarantee that your parcel will arrive before Christmas.

We will be open for Click and Collect Parcels until 5PM on Sunday 22nd December.

Where do you deliver?

We currently deliver to the UK mainland only.

What are delivery costs?

We charge a flat rate of £3.50 for delivery.

How long will it take to receive my parcel?

We aim to ship your parcel within 48 hours of the order being placed. You can then expect to receive the goods within 2-3 working days.

We ship parcels Monday to Friday only and any orders placed over the weekend will be dealt with the next working day.

Click and Collect – Can I order via the website and collect from you?

If you live locally and would prefer to collect your package directly from us during our opening hours at Brick Brewery then please specify this on the checkout page. Once the order is placed we will box it up and email you to let you know that it is ready for collection.

What do I do if my goods are damaged?

All damaged goods must be reported within 48 hours of receiving the parcel. Please take a photo of the damaged goods and send to info@slowrichies.com and we will issue you a refund minus postage costs.

On some occasions we will request that you send the items back to us before issuing a refund. In this instance please send the parcel in original condition to Slow Richie’s Kitchen, Champion Hill Stadium, Edgar Kail Way, London, SE22 8BD. In the returns package please include a letter stating your name, address, contact details and the reason for returning the goods. We will then get in touch with you regarding the refund.