Click & Collect and Delivery Orders
What is your click and collect/takeaway website?
Do you deliver?
Yes. Find us on both Deliveroo and UberEats during opening hours. Please note that both Deliveroo and UberEats may get temporarily paused during very busy periods, when priority is given to dine in and click and collect customers.
Can I call you?
Yes, ring 020 7450 1138 during opening hours, outside of these hours or if there’s no answer please email email@example.com and we’ll do our best to respond as quickly as possible.
Sauce Shop Delivery and Returns
The questions below relate to orders placed for Sauces, Condiments and Spices through our webshop and not for Takeaway Food Orders.
CHRISTMAS DELIVERY 2022*
LAST DAY FOR DELIVERY BEFORE CHRISTMAS 2022 IS MONDAY 19TH DECEMBER*
CLICK AND COLLECT ORDERS ARE AVAILABLE FROM OUR RESTAURANT UNTIL 10PM ON FRIDAY 23rd DECEMBER. WE WILL REOPEN AT 5PM ON WEDNESDAY 4th JANUARY 2023
~~ * ROYAL MAIL INDUSTRIAL ACTION – PLEASE BE AWARE THAT ROYAL MAIL ARE STRIKING THROUGHOUT DECEMBER IN THE RUN UP TO CHRISTMAS.
ALL ORDERS WILL BE SENT OUT AS PER OUR SHIPPING TERMS BELOW BUT WE CANNOT BE HELD RESPONSIBLE FOR ANY ITEMS DELAYED AS A RESULT OF THE STRIKES.
TO AVOID DISAPPOINTMENT PLEASE ORDER AS EARLY AS POSSIBLE IN DECEMBER OR CONSIDER USING THE CLICK AND COLLECT SERVICE IF YOU LIVE IN LONDON. ~~
Where do you deliver?
We currently deliver to the UK mainland only.
What are delivery costs?
We charge a flat rate of £3.50 for delivery.
How long will it take to receive my parcel?
We aim to ship your parcel within 24 hours of the order being placed. You can then expect to receive the goods within 2-3 working days.
We ship parcels Monday to Friday only and any orders placed over the weekend will be dealt with the next working day.
Click and Collect – Can I order via the website and collect from you?
Absolutely, there is no extra charge for click and collect orders. If you live locally and would prefer to collect your package directly from us at 18 Peckham Rye, SE15 4JR during restaurant opening hours then please select the “Local Pickup” option on the checkout page. Once the order is placed we will box it up and contact you to let you know that it is ready for collection.
What do I do if my goods are damaged?
All damaged goods must be reported within 48 hours of receiving the parcel. Please take a photo of the damaged goods and send to firstname.lastname@example.org and we will issue you a refund minus postage costs.
On some occasions we will request that you send the items back to us before issuing a refund. In this instance please send the parcel in original condition to Slow Richie’s, 18 Peckham Rye, London, SE15 4JR. In the returns package please include a note stating your name, address, contact details and the reason for returning the goods. We will then get in touch with you regarding the refund.