Sauce Shop Delivery and Returns
The questions below relate to orders placed for Sauces, Condiments and Spices through our webshop.
Where do you deliver?
We currently deliver to the UK mainland only.
What are delivery costs?
We charge a flat rate of £3.50 for delivery.
How long will it take to receive my parcel?
We aim to ship your parcel within 24 hours of the order being placed. You can then expect to receive the goods within 2-3 working days.
We ship parcels Monday to Friday only and any orders placed over the weekend will be dealt with the next working day.
Click and Collect – Can I order via the website and collect from you?
Absolutely, there is no extra charge for click and collect orders. If you live locally and would prefer to collect your package directly from us please select the relevant option at checkout and we will then contact you with where to collect your package .
What do I do if my goods are damaged?
All damaged goods must be reported within 48 hours of receiving the parcel. Please take a photo of the damaged goods and send to email@example.com and we will issue you a refund minus postage costs.
On some occasions we will request that you send the items back to us before issuing a refund. In this instance we will contact you and provide a delivery address for you to send the package back. Please send the parcel in original condition. In the returns package please include a note stating your name, address, contact details and the reason for returning the goods. We will then get in touch with you regarding the refund.